Brainstorming ideas and looking for patterns, are there trends? What is your data / people telling you?
Structured Problem Solving: Define, Measure, Analyze, Improve, Control
Big Data is a way of life in modern business. Collect the data that's important to you, and use results to drive strategic decisions.
Pareto, 5 Whys, Hypothesis Testing, Fishbone, and more. Until the root cause is understood, you're only fixing symptoms.
Nothing is ever fully experienced in a conference room. Go see, ask why. Experience the process to truly understand.
A process can't be improved until it's understood. Map the process from start to finish. Learn the flow, find the waste
Visual work instructions, procedures, and guides. Learn and document best practices to improve consistency.
Do you know what your customer's needs, wants, and values are... or do you just assume?